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WHAT’S PREVENTING CALL CENTER EXECUTIVES FROM MOVING TO THE CLOUD
We just released this ad which really captures the sentiments of call center decision makers. When Gartner Research predicts that at least 75% of call centers will leverage the cloud by 2013, you have...
View ArticleIf You can’t Trust Your Cloud Provider, Who can you Trust?
I can’t imagine having a talk about moving to a cloud based call center without talking about security in the cloud. Inside sales reps and customer service reps are constantly accessing, sorting and...
View Article3CLogic Application Passes Salesforce Security Review
When you dial into a call center, do you often find yourself wondering if you should give out your personal details: social security number, date of birth or address? If you are like me, you worry...
View Article
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